Cancellation policy

Made to order, cancelled the easy way

We don't do pre-orders or try-before-you-buy — every Yutrients order is either a one-time tin or a subscription, and this policy covers both. Each tin is blended to your exact formula after you order, which shapes what can be cancelled and when.

Subscriptions

A subscription delivers a fresh tin of your blend every month. Your payment details are stored securely by our payment provider and you're charged at each renewal — we email you a reminder before every renewal, so there are no surprises.

You're in control: pause, skip or cancel at any time from your account (sign in and choose Subscriptions) in a couple of clicks. To stop your next tin, cancel or pause at least 3 days before your renewal date — after that it's already being blended for you. Cancelling stops all future orders and payments; it doesn't refund tins that have already been made or shipped, because your blend is made just for you (see our returns policy).

You don't have to cancel to make a change — you can edit your blend from your account at any time and your next delivery updates automatically.

One-time orders

You can cancel a one-time order at any point before it goes into production — reply to your order confirmation email or contact askdom@yutrients.com and we'll sort it with a full refund. Our lab blends Monday to Friday, so orders placed on evenings and weekends can always be cancelled up to the next working morning.

Damaged or faulty tins

That's covered by our returns policy — tell us within 30 days and we'll send a free replacement or refund you in full, your choice.

None of this affects your statutory rights. Questions? Email askdom@yutrients.com.