Contact
Contact form
Frequently Asked Questions
HOW QUICKLY WILL YOU REPLY?
Within one working day by email (askdom@yutrients.com) or chat. Most queries get answered the same day.
HOW DO I CHECK MY ORDER STATUS?
Order updates are emailed at every stage. You can also log in to your account to see the live status.
DO YOU ACCEPT RETURNS?
Custom formulas are made-to-order so we can't accept returns of opened tubs — but if there's an issue with your order we'll make it right.
HOW DO I CANCEL MY SUBSCRIPTION?
Manage or cancel any time from your account. No phone calls, no retention scripts.
WHAT ARE YOUR CUSTOMER-SERVICE HOURS?
Email + chat are monitored Monday–Friday, 9am–5pm UK time. Outside those hours we get back to you the next working morning.