Returns, cancellations and replacements

You can cancel before we start making your blend

Because every blend is made to order, cancelling isn't self-serve — just get in touch and we'll sort it out. Email askdom@yutrients.com with your order number (or reply to your order confirmation email) and ask us to cancel.

We'll check your order's status:

• If we haven't started making your blend, we'll cancel it and refund you in full. Depending on your bank, the refund can take 5–10 working days to reach your card.
• Once your blend is in production, it can no longer be cancelled or refunded — it's been made specifically for you (see below).

We start preparing blends promptly, often within a few hours of an order being placed, so please get in touch as soon as possible if you change your mind. Orders placed in the evening or at the weekend can always be cancelled up to the next working morning, as our lab blends Monday to Friday.

Damaged or incorrect tins — free replacement

We want your Yutrients order to arrive exactly as expected. If your tin is damaged in transit or doesn't match the formula you ordered, we'll send you a free replacement.

• Contact us as soon as possible, ideally within 14 days of receiving your order, using our Contact form.
• Include your order number and a photograph of the damage, or describe how the formula differs from your order.
• We'll review the details and prioritise your replacement, dispatching it as quickly as we can — within our usual 5-day dispatch window.
• There's no need to return the original tin — please dispose of it responsibly.

This doesn't affect your statutory rights as a UK consumer.

Why made-to-order blends can't be returned

Every Yutrients tin is blended specifically for your chosen formula in our UK lab. Once we've started making it, the blend can't be changed, resold or used for another customer, which means we're unable to accept a return or provide a refund. (This doesn't apply to damaged or incorrect orders — see above.)

This is consistent with the UK Consumer Contracts Regulations 2013, under which personalised goods are excluded from the standard 14-day cooling-off period.

Managing your subscription

You're in control of your subscription and can pause, skip or cancel it at any time through your account or the Recharge portal. To stop your next tin, cancel or skip it before your renewal date — we email a reminder before every renewal.

Cancelling your subscription prevents future orders from being created. It won't cancel or refund a tin that has already entered production or been dispatched.

Allergic reactions or medical concerns

If you experience an allergic reaction or have any other medical concern after taking your Yutrients blend, please stop taking it and speak to your GP. Please also contact us so that our nutritionist can review your formula with you — each situation is considered individually.

We're here to help

The quickest way to get in touch is through our Contact form. We aim to respond to all messages within one working day.