Refund policy

REFUND & RETURNS POLICY

Last updated: 24th August 2026

At Yutrients, we individually craft every supplement powder to match your selected formula. Because our products are made to order and consumable, our return rules depend on whether you are trying your first blend or placing a subsequent order.

Nothing in this policy affects your statutory consumer rights.

1. Our 30-Day First-Order Guarantee

We want you to feel confident trying your personalised formula. If you are not satisfied with your first purchase, we offer a 30-Day Money-Back Guarantee subject to the following rules:

  • Eligibility: the guarantee applies strictly to your first-ever order with Yutrients, once per customer.
  • 30-day window: you must request your refund within 30 calendar days of your original order placement date.
  • Returning product: to claim a refund under this guarantee, you must contact our team and return any remaining product (including its original tin/packaging) to our lab.
  • Shipping fees: original delivery charges are non-refundable. You are responsible for the cost of return postage (we recommend using a tracked service).

2. Standard returns — made-to-order blends and subsequent orders

Outside of our First-Order Guarantee, change-of-mind returns are strictly limited due to the personalised and consumable nature of our products:

  • Made-to-order exclusions: once production has started on a custom formula, ingredients are custom-allocated and blended specifically for you. Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, bespoke and personalised goods are exempt from the standard online cancellation and cooling-off rights. Custom orders cannot be cancelled or refunded once blending begins.
  • Health and hygiene sealed protection: food supplements are sealed health items. Under Regulation 28(3)(a) of the same Regulations, any right of return is lost once the protective hygiene seal on a tub or tin has been broken or opened.
  • Unopened standard items: if you purchase a non-custom, off-the-shelf item, it may be returned within 14 days of delivery provided it is completely unopened, factory-sealed, unused and in resalable condition.

3. Cancellations before production

If you change your mind immediately after placing an order, contact us right away at askdom@yutrients.com.

  • We begin preparing bespoke orders quickly — often within a few hours.
  • If you notify us before our lab marks your blend into production, we will cancel the order and issue a full refund to your original payment method.
  • Once production has begun, the order can no longer be cancelled or refunded (except under the First-Order Guarantee above or your statutory rights).

4. Damaged, defective or incorrect items

If your order arrives damaged, defective, or does not match the formula confirmed in your order summary:

  • Contact us within 14 days of delivery at askdom@yutrients.com.
  • Include your order number, a brief explanation, and photos of the damage, defective seal or incorrect label.
  • We will promptly arrange a replacement blend to be made and shipped to you, or process a full refund (including any applicable delivery charges).

This does not limit any rights you have under consumer law where a product is faulty, unsafe, incorrectly supplied or not as described.

5. How to make a return or guarantee claim

  • Get in touch: email askdom@yutrients.com with your order number, full name, and the reason for your request. Please do not send items back without contacting us first.
  • Receive authorisation: if your return or guarantee claim is approved, we will provide you with a return authorisation and our lab address.
  • Ship your item: pack the product securely. Returns must be sent using a tracked postal service, as we cannot be held responsible for items lost in transit.

6. Refund processing

Once your return is received and inspected at our lab, eligible refunds will be processed back to your original payment method within 5–10 working days. The time for funds to appear depends on your payment provider.

7. Contact us

For any questions regarding refunds, cancellations or returns, please reach out to:

Yutrients Customer Support
Email: askdom@yutrients.com
Postal address: Springmead Farm Ham, Combe St Nicholas, Chard, Somerset, United Kingdom, TA20 3HS