FAQ – Yutrients

What makes Yutrients different from other 'personalised' supplement brands?

Most personalised brands run a quiz, then match you to one of their pre-made products. Yutrients is different. You pick the ingredients yourself, or use the guided questionnaire to help shape your formula. Then we blend that formula, by hand, in our UK lab. Nothing on a shelf, nothing pre-mixed.

How does personalised nutrition work?

Tell us about your goals, lifestyle, and current diet — we mix a single daily blend tailored to your needs, made fresh each month in our UK lab.

What's the difference between Yutrients and off-the-shelf supplements?

Off-the-shelf supplements give everyone the same blend. We mix a fresh formula to your spec — only what you need, at the dose that works for you.

Can I change my formula later?

Yes, anytime. You can adjust your formula every month — add an ingredient, drop one, change a dose — from your account. The next tin we make uses your updated formula. Subscribers can also pause or cancel any month, no questions.

Is Yutrients right for any diet or lifestyle?

Probably. You're the one picking what goes in, so you decide what fits your diet — vegan, vegetarian, gluten-free, dairy-free, kosher-friendly. We label every ingredient clearly so you can avoid anything you don't want. If you have specific dietary or medical needs, check with your GP before adding a new ingredient.

Where are your formulas made?

Every formula is blended by hand in our UK facility, batched fresh to each customer's spec.

Who is behind Yutrients?

A small London team of nutritionists, engineers, and a clinical advisor. Founded by Graham and Colin, who'd worked in the supplement industry for 50 years between them, plus Dom — the kitchen-table conversation that made the case for personalising the whole thing.

How did Yutrients start?

Graham and Colin had seen the supplement category up close — labels that promised everything, proprietary blends that hid what was inside, formulas that arrived in a tin and sat half-finished in a cupboard. Graham's son Dom said it first, half-joking: 'If I could get this in one scoop, made the way I want it, I'd take it every day.' Three cups of tea later the answer was obvious.

Is Yutrients safe to take?

Yes — within sensible doses, which we enforce. Every ingredient page shows a safe upper intake; the builder warns you if you go over. A registered nutritionist reviews every catalogue entry before it goes live, and flags formulas that mix oddly. If you're pregnant, breastfeeding, on prescription medication, or have a medical condition, check with your GP before starting.

How does the safety check system work?

Every blend runs through built-in safety checks that flag any ingredient above recommended dietary intake levels before we make it. We won't blend a formula that breaks our safe-upper-intake rules. Our nutritionists review every catalogue entry before it goes live.

Are you regulated?

Yes. We operate to UK food supplement regulations under the Food Safety Act and our facility is registered with the local authority. Each batch is traceable end-to-end. Supplements are not medicines, so we can't claim to treat or prevent any condition — and we don't.

Can I speak to a nutritionist?

Yes. Every Yutrients catalogue entry is reviewed by a qualified UK nutritionist before it goes live. If you have a specific question about your formula or want a personal recommendation, drop us a note via Contact and one of our team will get back to you within 1 working day.

Where do your ingredients come from?

From a small list of UK and EU suppliers we've worked with for years. Each has documented certificates of analysis, sourcing region, and processing methods. We don't take new ingredients lightly — every addition gets nutritionist + ops sign-off, and we publish what's verified vs what's supplier-claim only.

Why don't you use proprietary blends?

Because they hide what you're taking. A 'proprietary blend' on a label is legally allowed to disclose the total mass but not the breakdown — so a 500mg blend might be 490mg of one cheap filler and 10mg of the active you actually wanted. Yutrients shows every ingredient and every dose, every time.

How many ingredients can I include?

Up to 100 ingredients per formula. Most customers pick between 5 and 15. There's no minimum number of ingredients, and every blend is one simple personalised price.

What form are your ingredients in?

Powder — sourced and listed by its generic chemical form. The exact form (e.g. magnesium glycinate vs citrate) is shown on the ingredient page. We pick forms based on bioavailability and clinical evidence.

Are there known interactions between ingredients?

The builder flags interactions with other ingredients in your stack as you build. For medical interactions with prescription drugs, please consult your GP or pharmacist — we don't have your medical record so we can't catch every case.

Why is the cost what it is?

We pass through ingredient cost + a flat dispensing fee. Premium / patented forms cost more — generic equivalents are cheaper but equally effective. The builder shows the cost contribution of each ingredient so you can see exactly where your money goes.

Do I have to subscribe?

No. One-time tins are fine. Most customers subscribe because it's cheaper and they want a consistent monthly delivery, but there's no commitment — you can buy one tin, decide for yourself, and come back when you're ready.

How do I cancel my subscription?

Manage or cancel any time from your account — no phone calls, no retention scripts. Cancelling a subscription doesn't refund tins that have already shipped.

How long does delivery take?

Because every blend is made to order, please allow up to 7 days for us to blend and dispatch it. It then travels with Royal Mail Tracked — we email you the tracking link the moment it leaves our lab. Subscription refills are timed so you never run out.

Do you charge for delivery?

No. Free delivery on every order. No minimum spend, no Prime tier — it's a custom blend and we ship it to you for free.

Do you ship outside the UK?

Not at launch. We ship to UK addresses only. International shipping is on the roadmap but not active. If you'd like to be notified when we ship to your country, drop us a line via Contact.

How do I check my order status?

Order updates are emailed at every stage — order received, in production, shipped, delivered. You can also log in to your account to see the live status.

When will my formula arrive?

Because your formula is made to order, please allow up to 7 days for us to blend and dispatch it. It then travels with Royal Mail Tracked — tracking is emailed the moment it leaves our lab. Subscription refills are timed so you never run out.

How do I take it?

One scoop per day with water, juice, or a smoothie. Best with food. Detailed dose guidance ships with every tin.

Does it need refrigeration?

No. Stored at room temperature in the resealable tin, the powder is stable for the full month.

Are there allergens in my formula?

The builder flags any allergen you've selected. Each tin also lists its full ingredient declaration on the label.

Can I return a tin?

Once your tin has been made, no. Every Yutrients tin is custom-blended to your formula in our UK lab — once mixing starts it can't be un-mixed. You can cancel an order any time BEFORE it goes into production (usually a few hours after you place it) from your account. If your tin arrives damaged or doesn't match your formula, we'll replace it free.

How do I cancel an order?

From your account: go to Orders, find the order, and click 'Cancel order'. The button only shows while your order is in 'pre-production' — once we start mixing your tin, cancellation isn't possible (the made-to-order rule). Cancellations refund automatically through Shopify.

What if my tin arrives damaged?

Contact us within 14 days with your order number and a photo of the damage. We'll send a free replacement, usually within 48 hours of receiving your message. No need to return the damaged tin.

Are your prices VAT-inclusive?

Yes. All prices shown on the site include VAT at the standard UK rate where applicable.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Amazon Pay, and PayPal. All transactions are processed securely through Shopify Payments and your card details are never seen by us.

Does buying from you affect my statutory rights?

No. Nothing in our Terms limits your statutory rights as a UK consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

What do you do with my data?

We use it to run your account and ship your tin. Account info (name, email, address), your formulas, and order history are stored against your customer record. We don't sell your data. Photos you upload to the image scanner are used for the scan then deleted — not stored. You can export everything or delete your account anytime from your settings.

How do I delete my account?

From Account → Settings → Delete account. Your personal data is wiped within 7 days. Order history is retained for 6 years per HMRC tax records, but with PII removed.

Can I export my data?

Yes. From Account → Settings → Export data, you'll receive a machine-readable copy of everything we hold about you. Standard UK GDPR right.

Do you sell my data to advertisers?

No. We never sell your personal data. We share it only with the contracted processors we need to run the service (listed in our Privacy Policy).

How quickly will you reply?

Within one working day for email and chat. Most queries get answered the same day.

What are your customer-service hours?

Email + chat are monitored Monday–Friday, 9am–5pm UK time. Outside those hours we get back to you the next working morning.

How long does the guided builder chat take?

Usually 3 to 5 minutes — about 8 quick questions covering goals, lifestyle, and any existing supplements.

Will the guided builder ask anything personal?

Only what's needed to build a safe formula — age range, gender, and lifestyle. No medical history, no contact info required to chat.

Can I change my answers after the chat?

Yes. Once we recommend a formula you'll land on the builder where every ingredient and dose is editable.

Do you store what I tell the guided builder?

Your chat session is stored against your account so you can resume it. You can delete a session anytime from your account.

What kind of photo can I upload to the image scanner?

Any supplement bottle or label that you currently take — front of pack is best so we can read the ingredients clearly.

What if my photo isn't clear enough?

If the AI can't read the label confidently, it'll prompt you to retake it. Bright lighting + label flat to the camera works best.

What does the image scanner match my labels to?

We map every legible ingredient on your label to a generic equivalent in our catalogue (e.g. specific magnesium salts → magnesium glycinate). You then land on the builder with the matched stack pre-loaded.

Do you store the image I upload to the scanner?

No. Uploaded images are deleted immediately after the analysis runs — we only keep the parsed text for your session. See our Privacy Policy for the full data retention rules.

How do I build a personalised formula from the catalogue?

Tap any ingredient to land on its detail page, or head straight to the BYO builder and pick from the full catalogue.

Does the price change by dose?

Yes. We charge per milligram of active ingredient — lower doses cost less, higher doses cost more.

Are all your ingredients in stock?

Yes — we carry stock on every ingredient listed. If something goes out we mark it on the product page.

How often do you publish on the blog?

Roughly weekly — short reads on ingredient deep-dives, formulation, and the science behind personalised nutrition.

Who writes the Yutrients blog posts?

Our in-house nutritionists and engineers, with input from our clinical advisor when needed.

Can I suggest a blog topic?

Yes — drop a note via the Contact page or @ us on Instagram and we'll add it to the list.

Do your blog posts cite sources?

Every health claim links to a primary source. We don't make claims we can't back up.